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Tourism organizations face a lot of challenges when it comes to management of people. It is a complex space with many businesses still having manual processes to deal with large parts of their business that could be automated. Without automation, managing the movement of people becomes difficult and is more prone to mistakes. Taking care of all the aspects of tourism operations from ticketing to passenger logistics, CustomLinc deals with the tasks involved in planning and managing tourism-related activities within a single platform for tourism operators.
CustomLinc provide enterprise class, reservation systems designed to handle high-volume ticketing and logistics operations.
High-volume ticketing operations call for fast and reliable presentation of tickets for complex products with multiple entitlements. CustomLinc manages this through a simple POS touch screen interface for frontline staff driven by rules to manage a booking throughout its lifecycle. “Ticketing of complex products must be fast and intelligent to increase throughput, minimize wait times, improve customer satisfaction and eliminate bottlenecks or overbooking scenarios,” says Darrell Campbell, Managing Director at CustomLinc.
The management of resources, be it seats on a coach, rooms at a venue, beds on an overnight vessel, deck space on a vehicle ferry or staff available for escorted activities are all relevant at the time if booking regardless of the sales channel.
With journey planning, the solution calculates multiple route options through multiple hubs and presents the most efficient way to travel from one point to another on a single multi-modal ticket.
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Tourism is an exciting and demanding industry, with operations running 365 days a year
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